I'm always amazed by the negative feedback I get from CEOs about being virtual. I'm not serving my members. My team will become disconnected. I don't have fancy enough technology. When I ask if they've talked to their members, looked at their team's current communication style, compared the types of branch transactions to their technology, the conversation abruptly ends. The truth is I think they're scared. The concept of virtual sounds daunting. It's a mountain too tall. Lik